Frequently Asked Questions

Branding

How do I order a logo design?

On our logo packages select your package and make a payment. Once we receive payment you will receive our creative brief to fill out.

What are concepts?

Concepts are design ideas that our designers design for you during the design process before one is chosen and made formally as logo.

What if I have my own idea for a logo design?

Indicate your specific request on the creative brief clearly and include images, drawings or sketches if you have any and your requirement will be fully met.

Do you claim the rights of created logos?

All rights of the logos purchased belong to our clients. We maintain the right to display all logos on our website, printed material, portfolio.

Can you improve my existing company logo?

Yes, if you can provide an Adobe Illustrator file and we can work from that and improve it.

I don’t have the Adobe Illustrator file, and need my logo in vector format?

If you don’t have the AI file you can provide a jpg image of it and we can make your logo in vector format.

Logo Design

What if I do not want to make payment in advance?

We do not begin any projects without the client making payments in advance, reason being that once we provide the initial concepts if the client had not made the payment in advance they could decide not to continue and keep the logos provided for their use and there would be copyright issues and legal costs involved for our company. We provide a 100% satisfaction guarantee and we have a very high satisfaction rate. View our clients testimonials.

When do you start working on my project?

After we receive your order and payment, we begin your project within a few hours to one business day.

What are revisions?

Revisions are the edited versions of your chosen concept, provided during the design process.

How many revisions I can suggest?

Additional revisions apart from the one included in your package can be applied until you are fully satisfied. Each revision has an additional cost. You will be presented with three or more logo variations for your satisfaction. There are really no limitations in the amount of modifications that can be made to the concepts once they are designed. Every revision can be used to ask for any kind of modification and any amount.

During the design process can I provide feedback for modifications via telephone?

Our policy states that we must receive all modifications in writing via email for our design team to be able to take your requests formally. The reason for this is that this method has been proven to be more efficient during our many years of operation. This includes the final approval, it must be in writing. You may contact us via telephone with any questions or concerns.

Web

How do I order a website design?

On our website go to packages click on web design packages, select the package you want and make payment. Next, you will be contacted to complete the creative brief and we will begin your web design on the same day or the next business day after receiving your order and payment.

What do I do if your packages do not suit my needs?

If our website design packages do not quite suit your needs due to any reason, e.g. I require more pages designed & developed, please complete our quote request form and discuss your needs with us.

Do you design and develop the website?

Yes, our team designs, develops and uploads the website for you to make sure everything is working correctly.

Do your services include domain name registration and website hosting?

Yes we can assist you with domain registration and hosting for additional charges.

What type of web hosting do I require for a website designed by your team?

Our developers code PHP/SQL/HTML websites therefore you will require a host that supports PHP. We will also need to know what versions of PHP your host provides.

Website Design

When will you require the website written content and in which format?

The content can be provided at any time in MS Word format and with headings as to where each set of content belongs. We may require a short description describing each page if the page names are not obvious.

Do your services or packages include databases, shopping carts and e-commerce websites?

Our packages ,except for the premium web design package, do not include these. We do offer these services if needed and customizable to your requirements.

Do you design complete Flash Websites?

Only upon your request as our websites are based on being Search Engine Friendly. Flash websites are not good for Search Engines as the content cannot be read by the Search Engine robots/spiders. There are other ways in which we can design highly appealing images or interchanging banners for websites without the use of Flash